Terms of Use

By using this website (hereinafter to be known as “Site”) located at renai2u.com and by registering for an account to use our platform and services (hereinafter to be known as “Services”), you (also known as “you”, “your”, or “yourself”) agree to accept and comply with the terms and conditions of use as stated below (hereinafter to be known as “Terms” or “Terms of Service”). Please ensure that you have read the entire Terms document carefully before you use this Site or any of the Services provided on this Site.

You are currently accessing the RenAI Technology Sdn. Bhd. (hereinafter to be known as “RenAI”, “the Company”, “the Platform”, “we”, “us”, or “our”), including without limitation thereby, its Landlords, directors, investors, employees, or other related parties. Depending upon the context, it may also refer to the services, products, Site, content, or other materials (collectively known as “Materials”) provided.

Depending on your country of residence, you may not be able to use all the functions of the Site. It is your responsibility to follow those rules and laws in your country of residence and/or country from which you access this Site and Services. As long as you agree to and comply with these Terms, the Company grants to you a personal, non-exclusive, non-transferable, non-sublicensable, and limited right to enter and use the Site and the Services.

IF YOU DO NOT ACCEPT THE TERMS OF USE AND CONDITIONS OUTLINED IN THIS AGREEMENT, DO NOT ACCESS THIS SITE AND DO NOT USE THIS SERVICE.

Definitions

1. “Tenant” refers to the individual or party who rents a room or property through the Site for a specified period and agrees to abide by the terms and conditions of the rental agreement. Tenants can easily oversee their rental experience by accessing their Tenant Account on the Site;

2. “Operator” refers to the company or organization responsible for operating the room and homestay rental website. Operators can create listings, handle transactions, and may offer additional services such as customer support or payment processing;

3. “Public User” is an individual who has registered a public account for viewing content or basic features. They get full access when they confirm a booking and upgrade to a tenant account;

4. “RenAI Content” means all contents that the Company makes available through the Sites and Services, including but not limited to any content licensed from a third party;

5. “Listing” means an accommodation that is listed by an Operator as available for rental via any of the Sites Services;

6. “Tax” or “Taxes” mean any sales taxes, value added taxes (VAT), Sales and Service Tax (SST), transient occupancy taxes, tourist or other visitor taxes, accommodation or lodging taxes, fees (such as convention center fees) that accommodation providers may be required by law to collect and remit to governmental agencies, and other similar municipal, state, federal and national indirect or other withholding and personal or corporate income taxes.

Eligibility & Account Registration

You are required to provide accurate, current, and complete information, including but not limited to full name, email address, and bank account number, in order to register for an account. Additionally, a valid email address and mobile phone number must be provided during the registration process. It is hereby mandated that a valid email address and mobile phone number be furnished during the registration process. The Company reserves the right to require email verification via an email verification link and mobile phone verification through the inputting of an activation code dispatched through SMS to the registered mobile phone number.

You may access and/or utilize certain portions of the Sites and/or Services without the necessity of registration. However, registration of an account and becoming a Tenant is required in order to proceed with booking, accessing, and utilizing specific features of the Sites and/or Services.

If you are registering an account for a company or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant the Company all requisite permissions and licenses provided in these Terms.

The Company reserves the right to suspend or terminate your account and/or your access to the Sites and/or Services if you create more than one (1) account, or if any information provided during the registration process or thereafter proves to be inaccurate, fraudulent, not current, or incomplete. You are responsible for safeguarding your password. You agree not to disclose your password to any third party and to accept sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions. You shall immediately notify the Company of any unauthorized use of your account by contacting support@renai2u.com.

Fees and Financial Terms

By using our services, you agree to adhere to the following financial Terms:

Tenancy Booking Fee: A booking fee is mandatory upon submission of your tenancy application. This fee is refundable solely in the event of application rejection. Kindly refer to our cancellation policy for additional details;
Due Amount: This term pertains to any outstanding rental payments that may lead to the deactivation of a smart meter or smart lock system. Operators are authorized to contact the respective Tenants to resolve any outstanding amounts.

Accommodation Listings

All accommodation listings will be publicly accessible via the Sites and Services. Tenants will have the option to book accommodation through the Sites and Services, relying on the information provided in the listings.

The Company solely provides the Platform, and the details of the listings, including location, capacity, size, features, availability, pricing, and related financial terms, shall be the sole responsibility of the Operator.

The Company shall not be held liable for any misleading, inaccurate, or incorrect information provided by the Operator. In the event that a Tenant is affected and suffers losses due to the Operator's information, the Tenant acknowledges and agrees that no legal action shall be taken against the Company.

The Company also assumes no responsibility for compliance with any agreements with or duties to third parties, applicable laws, rules, and regulations. The Company reserves the right, at any time and without prior notice, to remove or disable access to any Listing for any reason, including Listings that the Company, in its sole discretion, considers objectionable for any reason, or in violation of these Terms of Service.

Booking and Financial Terms

You hereby expressly acknowledge and agree that the Operators are solely responsible for honoring any confirmed bookings and making available any accommodation reserved through the Sites and Services. If you, as a Tenant, choose to enter into a transaction with an Operator for the booking of accommodation, you undertake and acknowledge that you are entering into an agreement with the Operator and agree to accept any terms, conditions, rules, and restrictions associated with such accommodation imposed by the Operator. You undertake and acknowledge that you shall be responsible for performing the obligations of any such agreements and that the Company shall not be deemed a party to such agreements.

The Tenancy Booking Fees payable will be displayed before confirming a booking request. You have the option to choose to either instantly book or pay the booking fee, with the Company holding the fee until the operator approves your booking application. Alternatively, you may opt for a site viewing request, accompanied by payment of the associated fees, which will likewise be held until further steps are taken. Upon the completion of the snag list and check-in process, the booking fee will be released to the operator.

As a Tenant, you agree to pay the Tenancy Booking Fees to the Company for any bookings made through this platform. Please note that you are responsible for any additional fees charged by your bank or financial institution in relation to these payments.

To complete your booking, you will be required to provide standard billing information such as your name, billing address, and credit card details to the Company or its designated third-party payment processor(s). Payment for confirmed bookings made via your account must be made using one of the payment methods specified on the Site. By using these services, you grant permission for the Company to collect the relevant payment amounts by debiting the credit card you provided, whether executed directly or indirectly through a third-party online payment processor, as outlined on the Site.

In the event that you are redirected to the Company's third-party payment processor(s), you will be subject to their specific Terms for service usage and personal information handling practices. It is strongly advised that you thoroughly review these terms, conditions, and privacy policies before utilizing their services. Following the completion of your booking, you will receive a confirmation email summarizing the details of your reservation.

Cancellation and Refund Policy

In any event that the Tenant confirms a booking and the Operator chooses to cancel it due to any reasons, including but not limited to the status of the Listing is yet to be updated, the Company assumes the responsibility of providing a full refund to the Tenant without the consent from the Operator, except the fees imposed by CTOS, through the Platform.

The Tenant acknowledges that the Operator is responsible for ensuring the status of Listings created in the Platform is up to date. In any event where the Tenant initiates a claim and/or legal actions, the Company shall not be held responsible as a party to such actions.

It is hereby acknowledged and agreed by both parties that this cancellation policy constitutes an essential provision of the agreement between the tenant and the operator, and shall govern any disputes or claims arising from the cancellation of bookings.

Points Reward

Under the RenAI Happy Tenant Program, you have the opportunity to earn points (hereinafter referred to as “Points”) through active participation in daily check-in events. These Points will be promptly credited to your account wallet within the Platform and can subsequently be utilized to redeem various gifts and incentives.

Please note that the Points come with a predefined validity period, which will be clearly communicated within the Platform’s interface. After this respective validity period expires, any Points that remain unused will be automatically forfeited and deducted from your account wallet.

All Points awarded to you are non-monetary and non-negotiable. They hold no intrinsic monetary value, cannot be exchanged for cash, converted into any other currency format, or transferred to the account of another user. They are exclusively intended for utilization within the Platform's internal reward system. You are not entitled to any form of reimbursement or compensation for Points that remain unused, regardless of the circumstances. Once Points have been credited to your account and subsequently redeemed for rewards within the Platform, they are considered utilized, and no refunds will be extended in the event of subsequent alterations or cancellations.

Through your active participation in the RenAI Happy Tenant Program and the accrual of Points, you acknowledge and agree to these Terms pertaining to the utilization and redemption of Points. Please be aware that we reserve the right to modify or terminate the RenAI Happy Tenant Program and its associated Points system at our discretion, with or without prior notification.

User Conduct

You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Sites, Services and Collective Content. In connection with your use of the Sites, Services and Collective Content, you may not and you agree that you will not:

Violate any laws or regulations;
Use manual or automated software, devices, scripts, robots, backdoors, or other means or processes to access, “scrape”, “crawl”, or “spider” any web pages or other services contained in the Sites, Services, or Collective Content;
Use the Sites, Services, or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms of Service;
Copy, store, or otherwise access or use any information contained on the Site, Services, or Collective Content for purposes not expressly permitted by these Terms;
Infringe the rights of any person or entity, including without limitation, their intellectual property, privacy, publicity, or contractual rights;
Interfere with or damage the Sites or Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, backdoors, packet or IP spoofing, forged routing, or electronic mail address information or similar methods or technology;
Use the Sites or Services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card, or account numbers;
Use the Sites, Services, or Collective Content in connection with the distribution of unsolicited commercial email (“spam”) or advertisements unrelated to lodging in a private residence;
Stalk or harass any other user of the Sites, Services, or Collective Content, or collect or store any personally identifiable information about any other user other than for purposes of transacting as a Tenant or Landlord;
Register for more than one Account or register for an Account on behalf of an individual other than yourself;
Unless the Company explicitly permits otherwise, request or book a stay at any accommodation if you will not actually be staying at the accommodation yourself;
Contact an Operator for any purpose other than asking a question related to a booking, such Landlord's accommodations or Listings;
Recruit or otherwise solicit any Landlord or other Tenant to join third-party services or websites that are competitive to the Sites and Services, without the Company’s prior written approval;
Impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;
Use automated scripts to collect information from or otherwise interact with the Sites, Services, or Collective Content;
Use the Sites, Services, or Collective Content to find an Operator and then complete a booking of an accommodation independent of the Sites or Services, in order to circumvent the obligation to pay any Service Fees related to the Company’s provision of the Services or for any other reasons;
Systematically retrieve data or other content from the Sites or Services to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory, or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise;
Use, display, mirror, or frame the Sites, Services, or Collective Content, or any individual element within the Sites, Services, or Collective Content, the Company’s name, any trademark, logo, or other proprietary information of the Company, or the layout and design of any page or form contained on a page in the Sites or Services, without the Company’s express written consent;
Attempt to probe, scan, or test the vulnerability of any system or network or breach any security or authentication measures;
Avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by the Company or its service providers or any other third party (including another user) to protect the Site, Services, or Collective Content;
Manipulate or falsify any portion of the header information in a TCP/IP (Transmission Control Protocol/Internet Protocol) packet, email, or newsgroup posting, or utilizing the Sites, Services, or Collective Content to send modified, misleading, or fictitious source-identifying details;
Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Sites, Services, or Collective Content or advocate, encourage, or assist any third party in doing any of the foregoing;
Accept or make a payment for accommodation Fees outside the Sites. If you do so, you acknowledge and agree that you:
1. Would be in breach of these Terms;
2. Accept all risks and responsibility for such payment, and;
3. Hold the Company harmless from any liability for such payment.

The Company may access, preserve and disclose any of your information if the Company is required to do so by law, or if the Company believes in good faith that it is reasonably necessary to:

Respond to claims asserted against the Company or to comply with legal process (for example, subpoenas or warrants);
Enforce or administer the Company’s agreements with users, such as these Terms;
For fraud prevention, risk assessment, investigation, customer support, product development and debugging purposes, or;
Protect the rights, property, or safety of the Company, its users, or Tenants of the public.

You acknowledge that the Company has no obligation to monitor your access to or use of the Sites, Services, or Collective Content or to review or edit any RenAI Content, but has the right to do so for the purpose of operating and improving the Sites and Services (including, without limitation, for fraud prevention, risk assessment, investigation, and customer support purposes), to ensure your compliance with these Terms, to comply with the applicable laws or the order or requirement of a court, administrative agency, or other governmental body, to respond to content that it determines is otherwise objectionable, or as set forth in these Terms. The Company reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that the Company, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms, or otherwise harmful to the Sites or Services.

Ownership

The Sites, Services and Collective Content are protected by copyright, trademark, and other laws of Malaysia. You acknowledge and agree that the Sites, Services and Collective Content, including all associated intellectual property rights, are the exclusive property of the Company and/or its licensors, as the case may be. You shall not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Sites, Services, and/or Collective Content.

Tenant Rating Feature Terms

By using the Tenant Rating Feature within our tenancy platform, you acknowledge that you have read, understood, and agreed to abide by these Terms.

The Tenant Rating Feature enables Operators to assess and offer feedback on Tenants based on their conduct, adherence to regulations, and overall tenancy experience. This data serves the purpose of assisting other Operators in making well-informed judgments when reviewing tenant applications within the Platform.

Operators can provide you with a rating based on their interactions and experiences with you. These ratings should accurately and honestly in good faith depict your behavior and actions throughout your tenancy.

All tenant ratings and feedback provided through the Feature will be recorded within the Platform. This information shall only be used to assess tenant applications from other Operators in the future. While past ratings may influence the Tenant's application, final decisions shall remain with the discretion of the Operator who is reviewing the new application.

Should you have reason to believe that a rating or feedback submitted via the Feature is erroneous or unjust, you are entitled to request a review. The Platform’s administrator shall conduct an inquiry and, if deemed appropriate, amend the rating in accordance with the evidence provided.

Cookies are used for tracking your activities on the Site for RenAI to collect and analyze data for the purpose of improving our Services; RenAI will set and use cookies on devices that you use to browse the Site. RenAI also allows third parties on the Site to set access cookies through your devices, subject to their respective terms and privacy policy. Note that if you do not wish to accept cookies set by RenAI, you may block the cookies through your web browser, but this may limit your access to the Services.

Third-Party and External Websites

The Sites may contain links to third-party websites or resources. You acknowledge and agree that the Company is not responsible or liable for:

The availability or accuracy of such websites or resources, or;
The content, products, or services on or available from such websites or resources.

Links to such websites or resources do not imply any endorsement by the Company of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the content, products or services on or available from such websites or resources.

Suspension, Termination, and Account Cancellation

The Company may, in its discretion and without liability to you, with or without prior notice and at any time, decide to limit, suspend, deactivate, cancel, or terminate your Account in the event that you are in violation of any of the Terms as set out in the User Conduct section. In the event of termination:

Your Account shall be deactivated, your password shall be disabled, and you shall not be able to access the Sites and Services;
All your bookings as a Tenant will be immediately canceled;
The Company shall inform your Operators and Landlords of such cancellation;
The Company shall deduct any relevant charges, outstanding, and/or compensation before refunding the balance to you, and;
You shall not be entitled to any compensation for bookings (even if confirmed) that were canceled as a result of the termination of your Account.

You may cancel/terminate your Account at any time via the “Cancel Account” feature of the Services or by sending us an email to support@renai2u.com. Please note that if your Account is canceled/terminated, the Company is not obliged to delete or return to you any content you have posted to the Sites, including, but not limited to, any reviews or feedback.

Miscellaneous

If we are unable to perform the Services outlined in the Terms due to factors beyond our control, including but not limited to an event of Force Majeure, change of laws, or change in sanctions policy, we shall not have any liability to you with respect to the Services provided under this agreement and for a time period coincident with the event.

Modification of Terms

The Company reserves the right to change, amend, and/or modify, the Terms stated in this Agreement, at any time, in an exercise of its sole discretion. You will be notified of any changes, amendments, and/or modifications in advance through your Account. Upon such notification, it is your responsibility to review the amended Terms. Your continued use of the Site following the posting of a notice of changes to the Terms signifies that you consent, accept and agree to the changes, amendments and modification that all subsequent transactions by you will be subject to the amended Terms.

Disputes Resolution

These Terms of Service will be governed by the laws of Malaysia and you agree that any dispute or claim between you and the Company will be adjudicated in the courts of Malaysia. Any claim against the Company arising from the use of the Portal and/or Services shall be adjudicated on an individual basis, and shall not be consolidated in any proceeding with any claim and/or controversy of any other party.

Indemnity

To the full extent permitted by the applicable laws, you hereby agree to indemnify RenAI, and its partners against any action, liability, cost, claims of loss, damages, proceedings, or expenses suffered or incurred if direct or not directly arising from your use of the Sites, your use of the Services, and/or from your violation of these Terms.

Lack of Agency

No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended to be created under these Terms of Service.

Assignment

You shall not assign or in any other way transfer your rights or obligations under these Terms of Service or part thereof. The Company may assign these Terms of Service and/or your registered account whether in whole or in part to any third party without prior notice.

If you have any questions relating to these Terms, your rights and obligations arising from these Terms and/or your use of the Site and the Services, your Account, or any other matter, please contact us at support@renai2u.com for further assistance.